If your tenant is having trouble paying rent or is frustrated because of a maintenance issue, or upset for whatever reason…
Take a deep breath, and respond with kindness. Choose your verbiage carefully to reflect concern, understanding, and empathy.
Be proactive when it comes to corresponding with your tenants. Reach out and make sure they are okay. See if there is anything they need to discuss with you. Open communication is a great tool to foster trust and build your relationship with them. Many tenants may not feel comfortable reaching out to you…so let them know that they can.
Not everybody will have positive things to say, and that’s okay. Be prepared to respond with kindness, and you will have done the best that you can, and it may come back to you.